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Transpot

Privacy Policy for Transpot

Effective Date: August 3, 2026

1. Introduction

Welcome to Transpot (“Transpot,” “we,” “our,” or “us”). Transpot is a platform that enables users to order food delivery and book transportation services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application, website, and related services.

By using Transpot, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you use Transpot, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Password (stored securely in encrypted or hashed form)

Location Information

We collect your device’s location to:

• Match you with nearby drivers
• Display your location on maps
• Calculate routes and estimated arrival times
• Facilitate food deliveries and ride services

Location data is only collected when necessary to provide our services and in accordance with your device permissions.

Payment Information

Payments are processed securely through our payment provider, Paystack. We do not store your complete debit or credit card details on our servers.

Usage Information

We may automatically collect information such as:

• Device type
• Operating system
• App version
• IP address
• Crash logs
• App usage statistics

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity
• Process food delivery and ride bookings
• Process payments
• Communicate with you about your orders and rides
• Provide customer support
• Improve the performance and security of our services
• Detect and prevent fraud or unauthorized activity
• Comply with applicable legal obligations

4. Third-Party Services

We use trusted third-party service providers to operate our platform, including:

• Google Maps for maps, navigation, routing, and location services.
• Paystack for secure payment processing.

These providers have their own privacy policies governing how they collect and process data.

5. Sharing Your Information

We may share your information only when necessary, including with:

• Drivers to complete your ride requests
• Delivery partners to fulfill food orders
• Restaurants to prepare and process your orders
• Payment processors to complete transactions
• Government authorities where required by law
• Service providers that help us operate and maintain our platform

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and personal data
• Withdraw consent where applicable
• Contact us regarding the handling of your personal information

Users may request account deletion by contacting our support team or using the account deletion feature within the app, where available.

9. Children’s Privacy

Transpot is intended for use by adults only and is not directed to individuals under the age of 18.

We do not knowingly collect personal information from anyone under 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the updated Privacy Policy is published. We encourage users to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: support@transpot.africa
Website: https://transpot.africa